Frequently asked questions

What is your returns policy?

If you are not completely satisfied with your purchase, you can return it within 21 days of purchase in its original condition and packaging (eg box). We will refund the price of the goods on arrival but we will not cover the shipping costs of returning the product to us.

We reserve the right to impose a £5 charge (or otherwise where deemed appropriate) if the goods/box are returned in a condition that we deem unacceptable for re-sale. The box should not be defaced or damaged in any way.

In an unlikely event of receiving a faulty product, we will exchange it for you and cover your return shipping costs. Please return the products with the returns slip filled in and make sure to keep the proof of your return shipping costs.

Returns can be taken back to our Maidstone store. Please take proof of purchase with you when returning items.

Please ensure you have correctly completed the returns form. If you require an exchange please give us full details of your requirements.

We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit.

All shoe and foot care products are non returnable.
Should you have a complaint or any comments please do not hesitate to contact us.

More frequently asked questions:

How do I know that the shoes will fit?

What countries do you ship to?

At what times are you open?

What types of payment methods do you accept?

I want my shoes tomorrow for a special occasion, do you offer next day delivery?

If you require any additional information, please do not hesitate to contact us by phone or email:
Telephone +44 (0)1622 752349
Email sales@thegoldenboot.co.uk