About Us
 

Deliveries

UK Delivery Costs (Includes UK Highlands and Islands and Northern Island)

Orders £40 and under
£3.50 Royal Mail Tracked 48 (2-3 working days)
£5.99 UPS 1-2 working days (2-4 days UK Highlands and Islands)

Orders over £40
FREE
Royal Mail Tracked 48 ( 2-3 working days ) (2-4 days UK Highlands and Islands)
£5.99 UPS 1-2 working days (2-4 days UK Highlands and Islands)


All SALE Products

£4.99 Royal Mail Tracked 48 hour (2-3 working days)
£5.99 UPS 1-2 working days (2-4 days UK Highlands and Islands)

If a full price item is placed in the cart over £40 Free shipping applies

* 'Working Day' means Monday-Friday, and as such we do not dispatch or deliver on weekends or Bank Holidays.

UK Delivery Service Details

Orders are dispatched Monday — Friday excluding Bank Holidays.

Order by times for same day dispatch:

UK

  • Order by 3pm on a working day for same day dispatch.

International

  • Order by 10am UK time for same day dispatch.


Royal Mail Tracked 48 

Requires a signature unless an instruction is given to leave the parcel in a safe place. We are unable to deliver to PO Box address.

Courier Delivery – 1-2 Days (Monday to Friday)
Our courier service is next working day however please allow for (UK 2 days) and (Northern Ireland, Scottish Islands and Channel Islands 2-4 Days).

Click and Collect
Orders can be picked up from our shop at 25-33 Gabriel's Hill, Maidstone during business hours. An email will be sent to you advising when your parcel is ready for collection.

Delivery Terms

Please allow up to 1-3 days for delivery (UK). We use a courier, next working day delivery service, for all product unless you have selected the Royal Mail option at the checkout on the Website. We will endeavour, to dispatch products immediately on confirmation that your order is accepted and issue of your Order Reference Number. If for some reason we have a problem with your order we will contact you by telephone or email as soon as practicable to let you know. If delay in dispatch is likely to exceed 7 days you may, provided the product has not been dispatched, cancel your order and we will refund all sums paid by you.

A delivery pre-advice text or e mail is sent to you the day the item is dispatched. You will also receive a second notification, on the day of delivery. The text or e-mail message allows you to re-organise delivery to another day, select a safe place for your parcel to be left if this is preferred or to select a nearby Pick Up Point. Instructions can be given at our checkout for packages to be left in a specified safe place or with a neighbour if you are likely to be out when delivery is made.

European Delivery Costs

£15.00 Courier delivery (2-5 day delivery - dependent on the country of destination)
Please note delivery charges will also apply to any exchange or replacement orders unless the Product originally ordered was faulty or not as described.

Orders over £300
FREE courier delivery (3-7 day delivery - dependent on country of destination)
Please note delivery charges will also apply to any exchange or replacement orders unless the Product originally ordered was faulty or not as described. 
*Our selected couriers require a signature on delivery. Due to this we are unable to deliver to PO Box addresses.

USA and Rest of World Delivery Costs

Shipped with FedEx and the costs are calculated at checkout.

Please click here to see the list of countries we can ship to.

Deliveries Out of the UK

Deliveries out of the UK may be subject to local sales taxes, custom charges and/or import duties, over which we have no control, and for which we cannot accept liability. If they apply they may require to be paid before the parcel will be released for delivery. You may be required to pay additional charges for customs clearance. We have no control over these charges and cannot advise you what they may be. As customs policies vary from country to country, you may wish to contact your local Tax or Customs office for further details.

Lost parcels

Royal Mail

It is very rare for parcels to go missing, but please take note of the following terms:
We will not be able to enter a claim for lost products with Royal Mail until:
1. 15 working days have passed (for UK orders)
2. 20 working days have passed (for EU orders)
3. 25 working days have passed (for orders outside the EU)

Courier Service

1.  15 working days have passed (for UK orders)
2. 20 working days have passed (for EU orders)
3. 25 working days have passed (for orders outside the EU

Proof of delivery which can include a Signature, GPS coordinates or photograph

will be provided to the customer. This should be sufficient to prove the delivery was successful and invalidate a warranty claim. If the courier company is unable to provide this evidence then a claim will be considered.
*please note that monies will not be refunded until the claim has been accepted by the courier firm.


QUALITY CHECKS

We cannot guarantee that our items have not been tried on in our store at some point. Sale items may have been displayed on racks in our stores also. 
We adopt a rigorous quality checking procedure which aims to ensure that the products we dispatch meet the high standards that our customers expect. If you are not happy with the product you have received, please contact us on 01622 752349 to discuss.

Summer Sale Now On FREE UK SHIPPING OVER £40* FREE UK SHIPPING OVER £40*
EASY RETURNS
Summer Sale Now On FREE UK SHIPPING OVER £40* FREE UK SHIPPING OVER £40*
EASY RETURNS

About Us

The Golden Boot shop

A Family Business

We are truly passionate about shoes. As the oldest independent shoe shop in the country, with a history spanning back to 1790, we take great pride in our extensive knowledge about footwear. Over the years, we have worked meticulously to apply our 230-years’ experience to finesse a tailored shoe collection for men, ladies and children.

Our Passion

However, our appetite for beautiful designs, quality and craftsmanship no longer ends with our bespoke footwear range, but spans handbags, clothing and luxury accessories, too. The result is a bespoke curation of well-known heritage and contemporary brands from across the globe.

Shop independent supporter

It is paramount that we work with brands and factories that share our values and strive for the finest quality leathers, expert craftsmanship, innovative technologies, comfortable fit and beautiful design. To help us create our custom seasonal collections, we attend international trade shows in Milan and Dusseldorf, and regularly visit individual factories across Spain to assure perfect materials and exclusive designs. Working closely with each brand makes our collection unique and our synthesis of shoes is one you won’t find anywhere else on the market.

Our Community

 
Here at the Golden Boot, we feel a great commitment to our community. We host instore events and contribute to local charities.
 
 
We also host pop-up events around our local area, such as the much-loved Ramblin’ Man Fair and the Weald of Kent Ploughing Match.
 
 
As an independent business, we also collaborate with other local businesses including Federic’s, Turners Cider, Anno Gin, Bardsley England, Autofabrica and Toylander.
 



Golden Boot Exclusives

Continuing our history of shoemaking – which would have taken place onsite and in nearby factories between the eighteenth and twentieth centuries – our collections are created with our local customers in mind. We have worked closely with Spanish factories to design and produce a bespoke collection of Golden Boot branded men’s and ladies’ footwear, crafted from soft, supple Spanish leathers in a range of styles and hues. Coupled with our extraordinary range of brands from across the globe, our footwear and accessories collection offers something unique for men, ladies and children of all ages and stages.

Product embossing

Our Heritage

The Golden Boot is truly unique. We are proud to be the longest-running, family-owned and independent shoe shop in the country. Established by William Randall in 1790, the company was later taken over by F. W. Randall – and became F. W. Randall & Co Ltd – in the mid-nineteenth-century. F. W. Randall had three daughters, Flora, Fanny and Henrietta.

Henrietta Randall married William Henry Martin and had eight children including Percival Claude Martin, listed in the 1911 Census as a shoe trader and Ernest ‘Ernie’ F. W. Randall Martin, a shoemaker. Ernie had two sons, Alan and Robert, and Robert’s son Lawrence – the current Chairman – had two sons, one of whom is the current Managing Director, Edward Martin.

That means that since William Randall founded the company in 1790, seven generations of shoemakers, merchants and traders have shaped and moulded the Golden Boot into the highly respected and established institution it is today.

Golden Boot heritage photos

Continuing a legacy

Once a single residence in Gabriel’s Hill, the Golden Boot has come a long way since its establishment and since the expansion of our Ladies’ Shop in 2018, now occupies eight residences, including the original site. With a passion for innovative store design, unique products and world-class customer service, here at the Golden Boot, we continue to stand out from today’s homogenised high street.

Though, the extensive changes that the Golden Boot has gone through over the last 230 years do not end there. As well as preserving our heritage in our large and comprehensive shoe shop, the growth of our dedicated online shop has been key to our modernisation. Over the centuries, our reputation has been built on the quality of our products, our passion for and knowledge about footwear, but perhaps most importantly, trust in our expert advice and customer service. For this reason, we are dedicated to consistently delivering our superb in store fitting service online and over the phone.

Each member of our brilliant team is professionally trained and has a genuine interest in shoes and people. Whether shopping with us in our independent Maidstone store or online from the comfort of your home, we as a team at the Golden Boot whole-heartedly believe in delivering our customers an unforgettable shopping experience. We value your custom and can’t wait to assist you!

Edward Martin

Edward Randall Martin
7th Generation and Managing Director

Trustpilot

“Our family’s children’s school shoes have been bought from you for 3 generations. The well trained and polite staff always take their time to give the best service making the children feel special and the experience enjoyable.”

Jo W.

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