Delivery Information
 

Deliveries

Getting your orders to you swiftly and securely is of upmost importance to us. That’s why we entrust our deliveries to carefully selected couriers.

*Orders placed before 3:00pm Monday – Friday are dispatched the same day. Orders placed after 3:00pm are dispatched on the next working day.

August Bank Holiday:
All orders placed after 3.00pm on Friday 27th August will be dispatched on Tuesday 31st August

Full price orders up to £75
£2.99 Royal Mail Tracked 48 hour
£5.99 Royal Mail Tracked 24 hour service (Please allow extra time for UK Highlands and Islands)

Full price orders over £75
FREE Royal Mail Tracked 48 hour service (Please allow extra time for UK Highlands and Islands)

Full price orders over £150
FREE Royal Mail Tracked 24 hour service (Please allow extra time for UK Highlands and Islands)

Saturday delivery * Orders must be placed before 3:00pm on Friday
£5.99 Royal Mail Tracked 24 hour service

Sale products
£3.99 Royal Mail Tracked 48 hour
If a full price item is placed in the cart over £75 free shipping applies


UK Highlands and Islands Delivery Costs *

Orders up to £150
£3.99 Royal Mail Tracked 48 hour service or
£14.99 Courier delivery two working day

Orders between £150 to £300
£14.99 Courier delivery two working day

Orders over £300
FREE DPD Courier delivery (2-day service)

For Europe and the rest of the world please visit the Delivery page

Returns
We trust that you will be delighted with your purchase, but there will be times when you need to return items to us, you have up to 28 days to do so. We will issue a refund within a maximum of 7 working days of the goods being received back to us.

If you’re returning an item because it’s unwanted or you need to exchange it, we ask that you pay for the cost of the return carriage.

We have tried to make this process as hassle free as possible please click here for help with your return.

FREE UK DELIVERY* EASY RETURNS

Delivery Information



UK Delivery Costs (excludes UK Highlands and Islands)

*Orders placed before 3:00pm Monday – Friday are dispatched the same day. Orders placed after 3:00pm are dispatched on the next working day.

*We do not dispatch orders on Saturday or Sunday

Full price orders up to £75
£2.99 Royal Mail Tracked 48 hour
£5.99 Royal Mail Tracked 24 hour service (Please allow extra time for UK Highlands and Islands)

Full price orders over £75
FREE Royal Mail Tracked 48 hour service (Please allow extra time for UK Highlands and Islands)

Full price orders over £150
FREE Royal Mail Tracked 24 hour service (Please allow extra time for UK Highlands and Islands)

Saturday delivery * Orders must be placed before 3:00pm on Friday
£5.99 Royal Mail Tracked 24 hour service

Sale products
£3.99 Royal Mail Tracked 48 hour
If a full price item is placed in the cart over £75 free shipping applies



UK Highlands and Islands Delivery Costs *

Orders up to £150
£3.99 Royal Mail Tracked 48 hour service or
£14.99 Courier delivery two working day

Orders between £150 to £300
£14.99 Courier delivery two working day

Orders over £300
FREE DPD Courier delivery (2-day service)



European Delivery Costs

Orders under £150
£10 Royal Mail International Signed* For (3-7 days) or
£15.00 Courier delivery (2-5 day delivery - dependent on the country of destination)
Please note delivery charges will also apply to any exchange or replacement orders unless the Product originally ordered was faulty or not as described.

Orders £150 to £300
£15.00 Courier delivery (3-7 day delivery - dependent on country of destination)
Please note delivery charges will also apply to any exchange or replacement orders unless the Product originally ordered was faulty or not as described.

Orders over £300
FREE courier delivery (3-7 day delivery - dependent on country of destination)
Please note delivery charges will also apply to any exchange or replacement orders unless the Product originally ordered was faulty or not as described. 
*Our selected couriers require a signature on delivery. Due to this we are unable to deliver to PO Box addresses.



USA and Rest of World Delivery Costs

Shipped with Fedex and the costs are calculated at checkout.

Please click here to see the list of countries we can ship to.

Deliveries Out of the UK

Deliveries out of the UK may be subject to local sales taxes, custom charges and/or import duties, over which we have no control, and for which we cannot accept liability. If they apply they may require to be paid before the parcel will be released for delivery. You may be required to pay additional charges for customs clearance. We have no control over these charges and cannot advise you what they may be. As customs policies vary from country to country, you may wish to contact your local Tax or Customs office for further details.

Lost parcels

Royal Mail

It is very rare for parcels to go missing, but please take note of the following terms:
We will not be able to enter a claim for lost products with Royal Mail until:
1. 15 working days have passed (for UK orders)
2. 20 working days have passed (for EU orders)
3. 25 working days have passed (for orders outside the EU)

DPD
If you have not received a parcel dispatched with DPD Local, please let us know as soon as possible, and no later than 5 days from the day we sent you your dispatch email. The quicker we can speak to DPD about a parcel that hasn’t been received, the more likely it is we can resolve the problem.
After 10 days, we are unable to enter any claim for a missing item with DPD. If this time period has elapsed and we haven’t been made aware of an item that hasn’t been received, we will deem the parcel successfully delivered and we will not be able to enter a claim.
*please note that monies will not be refunded until the claim has been accepted by the courier firm.



QUALITY CHECKS

We cannot guarantee that our items have not been tried on in our store at some point. Sale items may have been displayed on racks in our stores also. 
We adopt a rigorous quality checking procedure which aims to ensure that the products we dispatch meet the high standards that our customers expect. If you are not happy with the product you have received, please contact us on 01622 752349 to discuss.





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