Who We Are:
The Golden Boot is a trading name of F.W.Randall & Co ltd.
Registered Company Name: The Golden Boot
Address: 25-33 Gabriels Hill, Maidstone, Kent, ME15 6HX
Telephone Number: 01622 752349
E mail: [email protected] or [email protected]
Company Registration number: 1913035
V.A.T. Number: GB202905009
We are happy to accept the following methods of payment:
Visa / Master Card / Maestro /Visa Debit / Paypal / American Express.
All payments made to The Golden Boot are processed through secure payment gateways. Payments will show on your bank statement as either The Golden Boot or F.W.Randall & Co Ltd.
Payments placed on our website are processed by either Paypal or Iridium Corporation Payment Gateway, as selected at the checkout all payments will be subject to security checks from the card provider, Paypal and The Golden Boot.
This is done through a validation process with the issuing card company using comparative information supplied from the customer and the issuing card company or PayPal depending on your method of payment. We may also contact you by email or phone to confirm any additional information.
This will be done prior to your order being processed and may cause a delay in dispatch.
When you place your order online, we do not see your payment information.
Please note that if you pay by Paypal e-cheque the order isn't generated until the e-cheque clears which can take up to 10 days.
My payment has been declined. We’re sorry to hear this. The decline of payment from your card will be a direct instruction from the card provider. As this is the case we are unable to provide further information on why this decision has been made.
We would suggest contacting your card provider regarding this. You are more than welcome to use an alternative method of payment should you wish.
Order By Phone:
We are happy to take orders up to a certain value over the telephone - 01622 752349.
Mainland UK DPD Next Working Day* - £3.99 (*FREE OVER £150)
*Except when the cart contains sale items in which case the delivery charge is £4.99
Non Mainland UK Two Days - £8.99 ( Postcodes BT, GY, HS, IM, IV, JE, KA, KW, PA, PO, PH, TR, ZE )
*Unfortunately we cannot always guarantee next working day delivery on sale items which can take 1-3 days.
Order before 2pm Monday to Thursday for UK Next Working Day Delivery* (*Working day defined as Monday-Friday)
All UK deliveries will be dispatched via DPD Local (with the exception of Gift Vouchers)
Orders placed before 2pm on a Friday will be delivered on the following Monday (except where a Bank Holiday falls and delivery will be on the next working day) Orders placed after 2pm Friday will be delivered on the Tuesday.
Deliveries will not be made during Bank or Public holidays, Christmas Day, Boxing Day or New Years Day
DPD Local deliver 8am—6pm Monday—Friday
DPD Local will email you in the morning on the day of delivery with a 1 hour slot within which the delivery will be made. Please provide an email and mobile number if available. We strongly recommend that you specify the goods to be delivered to your place of work, ensuring that the item is signed for and received.
Please make sure that you are available to sign for your item. You can specify additional instructions i.e. for the item to be left with a neighbour or in a secure place of your choice.
If a customer requests that items are to be left, ‘in a shed’, ‘conservatory’, ‘behind the bins’ or other unsecure, un-documented place within the grounds of your home – this is ENTIRELY at your (the customers) own risk.
The Golden Boot may at its discretion, agree to the above, however all risk is passed to you.
Place your order before 2pm Monday to Thursday for Next Working Day Delivery.*
Deliveries will not be made during Bank or Public holidays.
*Delivery exceptions. 2 Working days. Channel Islands, Northern Island, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands postcode: AB36-AB38, AB55-AB56, FK17-FK21, IV1-IV39, IV52-IV54, IV63, KW1-KW14, PA21-PA40, PH19-PH26, PH30-PH41, PH49-PH50 Scottish Islands postcode: HS1-HS9, IV40-IV51, IV55-IV56, KA27-KA28, KW15-KW17, PA20, PA41-PA49, PA60-PA78, PH42-PH44, ZE1-ZE3*
Please note deliveries to Scottish Islands may take upto 5 days.
PO Box numbers:
Unfortunately we can not offer delivery to PO boxes as we will not be able to obtain a proof of delivery.
Europe and International deliveries
FedEx Deliveries: Orders placed upto 10.30am Monday to Friday will be collected from Golden Boot by the courier the same day. Orders placed after 10.30am will be collected on the next working day. All tracking details will be sent once the parcel is processed by the courier.
Note: parcels sent by air must not contain aerosols, so please refrain from adding these to your order.
Customs charges outside the EU
The customer is responsible for paying any applicable import/export customs fees.
VAT free shopping is available to non-EU customers. If both your billing and shipping addresses are outside EU, we will deduct VAT from the price shown on the Website
Import duties may still be payable by the customer in accordance with the delivery country's law.
Taxes, custom charges and import duties may apply to deliveries to countries outside of the EU. If they apply they will need to be paid before the parcel will be released for delivery
Please note that you will need to meet any additional charges for customs clearance. We have no control over these charges and cannot calculate what they may be.
As customs policies vary from country to country, please contact your local Tax or Customs office for further details.
International and European parcels may be sent by Interlink, Fedex,royal Mail,or a courier of our choice. We will inform you if there is change in the delivery method.
Shipping costs are calculated automatically at checkout based on the overall weight of the order.
Delivery to a European address should take approximately 3-7 working days
Delivery to the rest of the world should take approximately 5-10 working days. Deliveries to some countries like Russia may take longer due to customs checks.
Orders should be received within a maximum of 21 working days. Any claims for lost goods will not be entered into until 30 working days have elasped for any overseas orders.
Please be aware that any delay by customs, on delivery of items is beyond our control.
Click and Collect
Want to avoid waiting in for parcels to arrive?
Just select 'Collect from Golden Boot-Maidstone' at checkout.
We will inform you by email you when the goods are ready to collect*
Please bring a copy of your order and a form of ID when you come to collect your order.
*If not collected after 7 days, items will be returned to stock and a refund processed*
On receipt of your order and payment clearance we will despatch your goods as described.
Once goods have been despatched we will advise you by email. If your chosen goods are out of stock or no longer available we will advise you by email or phone.
If we cannot meet your requirements we will credit your original method of payment. On orders greater than 1 item, goods may be despatched in multiple packets.
If we discover that a pricing error has been made, we reserve the right to suspend your order and contact you to ask whether you wish to continue with the order at the correct price. We will not be obliged to supply goods at the incorrect price. We present our content 'as is' and make no claims to its accuracy, either expressed or implied.
We reserve the right to amend errors or to update product information at any time without prior notice.
Every reasonable care has been taken to ensure that the descriptions and colour matching are accurate. However, the reproduction of colours is as accurate, as photographic and publishing processes will allow.
Please note that we endeavour to check that the quality of all orders shipped meet the high standards that our customers expect. However we are unable to guarantee that shoes despatched will be ’box fresh’ i.e. they may have been tried on by customers in our store.
NB: As a company policy, we do not stock any products that contain or are manufactured from real fur.
The price is inclusive of any payable V.A.T. in the U.K. Tax free shopping is offered for all non-EU customers and 20% UK consumer tax (VAT) will be deducted at the Checkout and will not be included in the price paid.
To receive tax free shopping both your billing and shipping addresses must be outside of the EU. Please see International deliveries for further details.
Returns and Refunds:
We have extended our returns policy to 60 days online and in store from 20th March 2020, until further notice.
*Please use Royal Mail for any returns
The Golden Boot
25-33 Gabriels Hill
We trust you will be delighted with your purchase, but if you are not completely satisfied you can return it to us up to 28 days after delivery (That is 14 days for you to notify us of your wish to return and 14 days after cancellation to return) Products must be returned unworn and undamaged in their original packaging.
We reserve the right to impose a £10 charge if the goods are returned without their original box/packaging or if the goods are in a condition we deem unacceptable for re-sale. Please ensure that shoes are tried on, on a carpeted surface.
Returns costs are at your own expense.
Please complete the returns form which is on the back of your order form within your parcel. Please complete the form in its entirety, so that we can process your returns request within 5 days of receipt. Please allow upto 48 hours after we have processed your refund to credit back to your original payment method.
We will email you confirmation once we have processed the refund or exchange.
The refunds can only be made to the original method of payment and using the original details supplied.
Returns can be taken back to our Maidstone store. Please take proof of purchase with you when returning items. If you do return your parcel to our store, refunds will be processed back to the original payment gateway.
If you require an exchange please contact us on 01622 752349 so we may reserve the item for you. Please fill in the returns form and once we receive the item back we will process the exchange. If there is any difference in price to pay we will contact you for further details. If there is a refund due back to you this will be made back to the original payment method. We will email you confimation once we have processed the exchange.
The Golden Boot respects the need to protect your privacy and information and commits to:
- Keeping your personal information secure and only to use it for the purposes as detailed below subject to the permissions you have granted us.
- Not sell your personal information.
- Provide you with ways to manage and review your marketing & communications choices at any time.
The Golden Boot has taken a great deal of care to ensure that any personal information you send us remains totally confidential. All credit card information is encrypted when it is transferred over the Internet using SSL Encryption and all personal information is held on secure servers.
Data Collection & Usage:
Information we collect from you will be in order to provide a high quality customer experience and carry out contractual obligations for the purposes of fulfilling your order(s):
What information we collect and process / Legal Basis / Our Legitimate Reasons:
The Golden Boot asks to use temporary cookies to track your use of the website, if you are new to the site, or drop in on a new device, you will be shown the cookie acceptance form. For all cookies, other than those necessary to run the site none of which contain personal information, we require your consent which will be recorded in the Cookie database on your device. You may delete these cookies at anytime using the relevant feature of your browser.
The other than necessary cookies we offer, and which you may wish to consent to, is for:
- Preferences: So the site can remember your preferences across multiple sessions.
- Statistics: So the Golden boot can improve its product offering and web experience by analysing the way customers make use of the site. This data is gathered anonymously unless you are signed in to our web site as a registered member.
- Marketing: This data is used to track users across web sites so as to tailor advertising to your interests. Which in turn add value to publishers and advertisers. This data can be anonymous but may not be if you are signed in to an online account such as Google & Microsoft. The Golden Boot has no control over how this data is used.
You may delete these cookies at anytime using the relevant feature of your browser.
We use this information solely for the purpose of ensuring that the content of the website is constantly evolving to meets our customer’s requirements.
When you provide us with your email address and opt-in to receive marketing information we will also provide you with the opportunity to provide:
- Age Range
- Preferred brands
Your Consent / Legitimate Reasons
- We will email you with trends in fashion along with the latest offers and deals.
- Providing further information and marketing preferences will allow us to provide deals and offers specifically for you.
- Ensuring valued customers have easy access to a great range of fashionable footwear.
When you order with The Golden Boot, we will collect:
- Invoice Address
- Delivery Address
- Contact Phone Number
- Email Address
- Transaction Information
Contractual Obligations / Legitimate Reasons
- We require this information in order to process your order.
- We will use your phone number to keep you up-to-date with your delivery and order.
- We will use your email to keep you up-to-date with your delivery and order as well as email your invoice.
When you return an order to The Golden Boot, we will collect:
- Proof of Purchase Information, i.e. order number
- Contact Phone Number
- Email Address
- Reason for Return
Contractual Obligations / Legitimate Reasons
- We require this information in order to ensure your return is actioned quickly for you with the resolution you have requested, i.e. replacement, refund, warranty repair.
Sharing your information:
We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Furthermore, they must process the personal information in accordance with this Privacy Notice and as permitted by EU data protection laws.
The Golden Boot is committed to the deterrence, prevention, detection and reporting of fraudulent activity and is constantly evolving an ‘anti-fraud’ culture across all platforms of the business. The Golden Boot will not tolerate any level of fraud or corruption and will treat any such event with the utmost severity.
The Golden Boot has robust systems and procedures in regards to fraud prevention, detection and reporting and commits to:
- Implement security systems to prevent fraud by design including the use of SSL encryption on the The Golden Boot website and stringent data protection policies and procedures.
- Train ALL staff to be aware and vigilant of possible fraud to include a dedicated Fraud Team with specific responsibilities regarding investigation, reporting and recovery.
- Implement a procedure for investigating and reporting fraud.
- Ensure both alleged and proven fraud are dealt with in a consistent and timely manner.
- Work in co-operation with the relevant authorities where applicable.
- Keep records of proven fraud for the purpose of preventing further activity.
How long we will keep your information:
We will only keep your information for as long as necessary in relation to the purpose it was originally collected/processed, although we may keep your data for longer if required for legal or regulatory reasons.
Accessing Your Information:
You may view the personal information we hold for you by logging in to your online account or request this in a different format by contacting us using the online contact form.
Keeping Your Information Up-to-Date:
You have the right to question any information we have about you that you think is wrong or incomplete and may do so by contacting us using the online contact form, [email protected]. If you do, we will liaise with you to check its accuracy and correct it where necessary.
You have the right to object to our use of your personal information, or to ask us to delete, remove, or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to object’ and ‘right to erasure’ or the ‘right to be forgotten’.
There may be legal or other official reasons why we need to keep or use your data, but please tell us if you think that we should not be using it.
We may sometimes be able to restrict the use of your data. This means that it can only be used for certain things, such as legal claims or to exercise legal rights. In this situation, we would not use or share your information within the business in other ways while it is restricted.
You can ask us to restrict the use of your personal information if:
- It is not accurate.
- It has been used unlawfully but you don’t want us to delete it.
- It is not relevant anymore, but you want us to keep it for use in legal claims.
- You have already asked us to stop using your data but you are waiting for us to tell you if we are allowed to keep on using it.
If you want to object to how we use your data or ask us to delete it or restrict how we use it, please contact us.
The Golden Boot Point of Contact:
For all queries regarding data protection, please contact:
Tel: 01622 752349
How to lodge a complaint:
The Golden Boot strives for excellent customer service and has stringent measures in place to protect your data, but in the event you are unhappy with how we have used your personal information, you can contact us using our secure online contact form, [email protected], or using the phone number above.
You also have the right to complain to the Information Commissioner’s Office and details on how to contact them can be found on their website https://ico.org.uk/