Sustainability
 

Deliveries

UK Delivery Costs (Includes UK Highlands and Islands and Northern Island)

Orders £40 and under
£3.50 Royal Mail Tracked 48 (2-3 working days)
£5.99 UPS 1-2 working days (2-4 days UK Highlands and Islands)

Orders over £40
FREE
Royal Mail Tracked 48 ( 2-3 working days ) (2-4 days UK Highlands and Islands)
£5.99 UPS 1-2 working days (2-4 days UK Highlands and Islands)


All SALE Products

£4.99 Royal Mail Tracked 48 hour (2-3 working days)
£5.99 UPS 1-2 working days (2-4 days UK Highlands and Islands)

If a full price item is placed in the cart over £40 Free shipping applies

* 'Working Day' means Monday-Friday, and as such we do not dispatch or deliver on weekends or Bank Holidays.

UK Delivery Service Details

Orders are dispatched Monday — Friday excluding Bank Holidays.

Order by times for same day dispatch:

UK

  • Order by 3pm on a working day for same day dispatch.

International

  • Order by 10am UK time for same day dispatch.


Royal Mail Tracked 48 

Requires a signature unless an instruction is given to leave the parcel in a safe place. We are unable to deliver to PO Box address.

Courier Delivery – 1-2 Days (Monday to Friday)
Our courier service is next working day however please allow for (UK 2 days) and (Northern Ireland, Scottish Islands and Channel Islands 2-4 Days).

Click and Collect
Orders can be picked up from our shop at 25-33 Gabriel's Hill, Maidstone during business hours. An email will be sent to you advising when your parcel is ready for collection.

Delivery Terms

Please allow up to 1-3 days for delivery (UK). We use a courier, next working day delivery service, for all product unless you have selected the Royal Mail option at the checkout on the Website. We will endeavour, to dispatch products immediately on confirmation that your order is accepted and issue of your Order Reference Number. If for some reason we have a problem with your order we will contact you by telephone or email as soon as practicable to let you know. If delay in dispatch is likely to exceed 7 days you may, provided the product has not been dispatched, cancel your order and we will refund all sums paid by you.

A delivery pre-advice text or e mail is sent to you the day the item is dispatched. You will also receive a second notification, on the day of delivery. The text or e-mail message allows you to re-organise delivery to another day, select a safe place for your parcel to be left if this is preferred or to select a nearby Pick Up Point. Instructions can be given at our checkout for packages to be left in a specified safe place or with a neighbour if you are likely to be out when delivery is made.

European Delivery Costs

£15.00 Courier delivery (2-5 day delivery - dependent on the country of destination)
Please note delivery charges will also apply to any exchange or replacement orders unless the Product originally ordered was faulty or not as described.

Orders over £300
FREE courier delivery (3-7 day delivery - dependent on country of destination)
Please note delivery charges will also apply to any exchange or replacement orders unless the Product originally ordered was faulty or not as described. 
*Our selected couriers require a signature on delivery. Due to this we are unable to deliver to PO Box addresses.

USA and Rest of World Delivery Costs

Shipped with FedEx and the costs are calculated at checkout.

Please click here to see the list of countries we can ship to.

Deliveries Out of the UK

Deliveries out of the UK may be subject to local sales taxes, custom charges and/or import duties, over which we have no control, and for which we cannot accept liability. If they apply they may require to be paid before the parcel will be released for delivery. You may be required to pay additional charges for customs clearance. We have no control over these charges and cannot advise you what they may be. As customs policies vary from country to country, you may wish to contact your local Tax or Customs office for further details.

Lost parcels

Royal Mail

It is very rare for parcels to go missing, but please take note of the following terms:
We will not be able to enter a claim for lost products with Royal Mail until:
1. 15 working days have passed (for UK orders)
2. 20 working days have passed (for EU orders)
3. 25 working days have passed (for orders outside the EU)

Courier Service

1.  15 working days have passed (for UK orders)
2. 20 working days have passed (for EU orders)
3. 25 working days have passed (for orders outside the EU

Proof of delivery which can include a Signature, GPS coordinates or photograph

will be provided to the customer. This should be sufficient to prove the delivery was successful and invalidate a warranty claim. If the courier company is unable to provide this evidence then a claim will be considered.
*please note that monies will not be refunded until the claim has been accepted by the courier firm.


QUALITY CHECKS

We cannot guarantee that our items have not been tried on in our store at some point. Sale items may have been displayed on racks in our stores also. 
We adopt a rigorous quality checking procedure which aims to ensure that the products we dispatch meet the high standards that our customers expect. If you are not happy with the product you have received, please contact us on 01622 752349 to discuss.

New Arrivals | Shop Now FREE UK SHIPPING OVER £40* FREE UK SHIPPING OVER £40*
EASY RETURNS
New Arrivals | Shop Now FREE UK SHIPPING OVER £40* FREE UK SHIPPING OVER £40*
EASY RETURNS

Sustainability



The Golden Boot men's department

A Conscious Choice

Here at the Golden Boot, we are committed to limiting our impact on the environment, whilst working with ethical, global brands to bring you the vast and diverse range we are renowned for. We aim to deliver exceptional and memorable service alongside our beautifully made, well-fitting, durable and reliable footwear collections. It’s in our DNA to share our passion for shoes. We sell timeless designs that are meant to be worn, loved and cared for – and not thrown out at the end of each season. Limiting the number of shoes you need to buy is just one of the ways we are continually improving our sustainability efforts and reducing our environmental impact for future generations.


World Earth Day

Since our beginning in 1790, we have prided ourselves on the long-lasting nature of our products. Despite growing over the years to include accessories, luggage and clothing, our environmental ethos has remained as steadfast as ever – product longevity before anything else...

Read more about the Golden Boot's sustainable product range on our blog.



Our Products

We are increasingly welcoming products to our collection which are chosen with sustainability in mind. For example, relatively new to our line-up is the revolutionary sustainable slippers by Mercredy. Crafted in Spain, Mercredy works with an innovative production process in which recovered plastic bottles are ground into fibres, cleaned, spun into yarn and woven into a fabric. Each pair of slippers is made from at least 2 recovered bottles. We are also proud to stock a fantastic range of Vegan Dr Martens, lacking leather and other animal products, but uncompromisingly durable and iconic.


The Golden Boot men's department

At the Golden Boot, we have always prided ourselves on our well-considered collections. By personally curating our seasonal ranges, we ensure our product selection is unique and exclusive to us and ensures we do not over-buy stock. For this reason, we particularly love the Made-To-Order service by luxury Australian brand, R. M. Williams. Not only does this allow a unique product to be made according to your specific requirements, but it also limits the amount of stock that needs to be held by stockists or suppliers at any one time, and ensures products are only made to meet demand.

R. M. Williams is just one of the trusted companies we have formed a close working relationship with over the years who is committed to sustainability. Creating premium products that are made to last for years helps to reduce unnecessary waste and reliance on fast fashion. R. M. Williams also offers exclusive repairs to restore your boots to their former glory, completed by local craftspeople and repairers in the community, meaning your boots can keep you going for even longer.

We have also formed strong relationships with other socially responsible brands, such as Toni Pons which has transparent and honest manufacturing processes. A commitment to localising its design and manufacturing processes to Spain (and not outsourcing to other countries) as well as using high-quality, natural materials and recyclable packaging are exactly the type of values we hope we emulate ourselves at the Golden Boot.


The Golden Boot men's department

As well as ethically conscious brands abroad, we have also established strong relationships with many British footwear brands, from the likes of Barker and Loake to Jeffery-West and Barbour. In addition to the premium quality promised by hand-finished products in local British factories, the small carbon footprint this brings with it is of the utmost importance to us as a business. We are also proud to work with small brands like BigJigs to grow alongside them and their business ventures.

We also endeavour to accommodate larger and smaller sizes and a variety of width fittings that are not easily available elsewhere.


Postage and Packaging

In-house, we reuse all presentable cardboard boxes and tissue paper from our deliveries on our website orders. Surplus or unpresentable packaging is recycled. We have also committed to using recyclable cardboard boxes or compostable bags to pack our web orders. To reduce our use of plastics further, all orders are sealed with paper tape. Our store carrier bags are made from certified recycled paper, too.


The Golden Boot men's department

In-House

Instore, we do all we can to limit our impact on the planet. As well as a systematic recycling process in the back of house, we also offer regular fit checks for our children’s customers to ensure their shoes are too small before they purchase new ones. Not only does this guarantee our customers have the maximum shelf life out of their shoes, but we also offer a shoe recycling scheme instore. All shoes are sent to charities to help those in need. If the shoes are in good enough condition, they will be passed on to other children; if not, they will be ground down to make materials for playgrounds.

As well as directing in-house photoshoots and curating our own marketing resources and famous window displays, we also responsibly source our creative materials – including shop renovation materials – from local or ethical businesses. We also reuse all of our displays and point-of-sale products instore meaning we limit the number of plastic signs we receive from our brands.

The Golden Boot men's department

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