Service, Integrity and Knowledge - Since 1790

Welcome to The Golden Boot. My name is Edward and I’m the seventh generation of my family to be running the business. Shopping at The Golden Boot is a truly unique experience, one that we wish our online customers to benefit from as well, so we have created this website to include all our wonderful in-store shopping features. We will create product recommendations specifically for you, based on what you love and generated from our experienced shop-floor team. If you’re ever in need of any advice on brands, styles, specific products or fitting, we have people on hand to guide you to finding your perfect purchase.

Full price orders over £150 are delivered free of charge.

Full price orders £150 and under are charged at £3.99.

Discounted and sale items are charged at £4.99 and above depending on weight. Please note that sale items will not be despatched until the shipping is fully paid. Unfortunately we cannot always guarantee next day delivery on sale items.

Order before 2pm Monday to Thursday for UK Next Working Day Delivery* (*Working day defined as Monday-Friday)

All UK deliveries will be dispatched via DPD Local (with the exception of Gift Vouchers)

Orders placed before 2pm on a Friday will be delivered on the following Monday (except where a Bank Holiday falls and delivery will be on the next working day) Orders placed after 2pm Friday will be delivered on the Tuesday.

Deliveries will not be made during Bank or Public holidays, Christmas Day, Boxing Day or New Years Day

DPD Local deliver 8am—6pm Monday—Friday.

 

Returns and Refunds:

Returns Address:

The Golden Boot

25-33 Gabriels Hill

Maidstone

Kent

ME15 6HX

We trust you will be delighted with your purchase, but if you are not completely satisfied you can return it to us up to 28 days after delivery (That is 14 days for you to notify us of your wish to return and 14 days after cancellation to return) Products must be returned unworn and undamaged in their original packaging. 

Returns costs are at the customers expense.

We reserve the right to impose a £10 charge if the goods are returned without their original box/packaging or if the goods are in a condition we deem unacceptable for re-sale. Please ensure that shoes are tried on, on a carpeted surface. Returns costs are at your own expense.


Please complete the returns form which is on the back of your order form within your parcel. Please complete the form in its entirety, so that we can process your returns request within 5 days of receipt. Please allow upto 48 hours (working days) after we have processed your refund for the money to credit back to your original payment method. In some cases, refunds may take longer to appear.

We advise to send goods back via Royal Mail on a second class signed for service only.

We will email you confimation once we have processed the refund or exchange.

The refunds can only be made to the original method of payment and using the original details supplied.

Returns can be taken back to our Maidstone store. Please take proof of purchase with you when returning items. If you do return your parcel to our store, refunds will be processed back to your original payment method.

If you have any questions or queries, please do not hesitate to give us a call on 01622 752349 or email [email protected].

Exchanges:

If you require an exchange please contact us on 01622 752349 so we may reserve the item for you. Please fill in the returns form and once we receive the item back we will process the exchange. If there is any difference in price to pay we will contact you for further details. If there is a refund due back to you this will be made back to the original payment method. We will email you confimation once we have proecessed the exchange.

 

 

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