R. M. Williams

Getting your orders to you swiftly and securely is of upmost importance to us. That’s why we entrust our deliveries to carefully selected couriers.

All SALE Products

£4.99 Royal Mail Tracked 48 hour (2-3 working days)
£5.99 Royal Mail Tracked 24 1-2 working days (2-4 days UK Highlands and Islands)

If a full price item is placed in the cart over £40 Free shipping applies

* 'Working Day' means Monday-Friday, and as such we do not dispatch or deliver on weekends or Bank Holidays.

Orders are dispatched Monday — Friday excluding Bank Holidays.

Order by times for same day dispatch:

UK

• Order by 3pm on a working day for same day dispatch.

International

• Order by 10am UK time for same day dispatch.
  

Royal Mail Tracked 48 
Requires a signature unless an instruction is given to leave the parcel in a safe place. We are unable to deliver to PO Box address.

Courier Delivery – 1-2 Days (Monday to Friday)
Our courier service is next working day however please allow for (UK 2 days) and (Northern Ireland, Scottish Islands and Channel Islands 2-4 Days).

Click and Collect
Orders can be picked up from our shop at 25-33 Gabriel's Hill, Maidstone during business hours. An email will be sent to you advising when your parcel is ready for collection.

Please allow up to 1-3 days for delivery (UK). We use a courier, next working day delivery service, for all product unless you have selected the Royal Mail option at the checkout on the Website. We will endeavour, to dispatch products immediately on confirmation that your order is accepted and issue of your Order Reference Number. If for some reason we have a problem with your order we will contact you by telephone or email as soon as practicable to let you know. If delay in dispatch is likely to exceed 7 days you may, provided the product has not been dispatched, cancel your order and we will refund all sums paid by you.

A delivery pre-advice text or e mail is sent to you the day the item is dispatched. You will also receive a second notification, on the day of delivery. The text or e-mail message allows you to re-organise delivery to another day, select a safe place for your parcel to be left if this is preferred or to select a nearby Pick Up Point. Instructions can be given at our checkout for packages to be left in a specified safe place or with a neighbour if you are likely to be out when delivery is made.

£15.00 Courier delivery (2-5 day delivery - dependent on the country of destination)
Please note delivery charges will also apply to any exchange or replacement orders unless the Product originally ordered was faulty or not as described.

Orders over £300
FREE courier delivery (3-7 day delivery - dependent on country of destination)
Please note delivery charges will also apply to any exchange or replacement orders unless the Product originally ordered was faulty or not as described. 
*Our selected couriers require a signature on delivery. Due to this we are unable to deliver to PO Box addresses.

Shipped with FedEx and the costs are calculated at checkout.

Please click here to see the list of countries we can ship to.

Returns
We trust that you will be delighted with your purchase, but there will be times when you need to return items to us, you have up to 28 days to do so. We will issue a refund within a maximum of 7 working days of the goods being received back to us.

If you’re returning an item because it’s unwanted or you need to exchange it, we ask that you pay for the cost of the return carriage.

We have tried to make this process as hassle free as possible please click here for help with your return.