UK Delivery Costs (Includes UK Highlands and Islands and Northern Island)
Orders £40 and under£3.50 Royal Mail Tracked 48 (2-3 working days)
£5.99 UPS 1-2 working days (2-4 days UK Highlands and Islands)
Orders over £40
FREE Royal Mail Tracked 48 ( 2-3 working days ) (2-4 days UK Highlands and Islands)
£5.99 UPS 1-2 working days (2-4 days UK Highlands and Islands)
All SALE Products
£4.99 Royal Mail Tracked 48 hour
(2-3 working days)
£5.99 UPS 1-2 working days (2-4 days UK Highlands and Islands)
If a full price item is placed in the cart over £40 Free shipping applies
* 'Working Day' means Monday-Friday, and as such we do not dispatch or deliver on weekends or Bank Holidays.
UK Delivery Service Details
Orders are dispatched Monday — Friday excluding Bank Holidays.
Order by times for same day dispatch:
UK
- Order by 3pm on a working day for same day dispatch.
International
- Order by 10am UK time for same day dispatch.
Royal
Mail Tracked 48
Requires a signature unless an instruction is given to leave the parcel in a
safe place. We are unable to deliver to PO Box address.
Courier
Delivery – 1-2 Days (Monday to Friday)
Our courier service is next working day however please allow for (UK 2 days)
and (Northern Ireland, Scottish Islands and Channel Islands 2-4 Days).
Click and
Collect
Orders can be picked up from our shop at 25-33 Gabriel's Hill, Maidstone during
business hours. An email will be sent to you advising when your parcel is ready
for collection.
Delivery Terms
Please allow up to 1-3 days for delivery (UK). We use a courier, next working day delivery service, for all product unless you have selected the Royal Mail option at the checkout on the Website. We will endeavour, to dispatch products immediately on confirmation that your order is accepted and issue of your Order Reference Number. If for some reason we have a problem with your order we will contact you by telephone or email as soon as practicable to let you know. If delay in dispatch is likely to exceed 7 days you may, provided the product has not been dispatched, cancel your order and we will refund all sums paid by you.
A delivery pre-advice text or e mail is sent to you the day the item is dispatched. You will also receive a second notification, on the day of delivery. The text or e-mail message allows you to re-organise delivery to another day, select a safe place for your parcel to be left if this is preferred or to select a nearby Pick Up Point. Instructions can be given at our checkout for packages to be left in a specified safe place or with a neighbour if you are likely to be out when delivery is made.
European Delivery Costs
£15.00 Courier delivery (2-5 day delivery - dependent on the country of
destination)
Please note delivery charges will also apply to any exchange or replacement
orders unless the Product originally ordered was faulty or not as described.
Orders over £300
FREE courier delivery (3-7 day delivery - dependent on country of destination)
Please note delivery charges will also apply to any exchange or replacement
orders unless the Product originally ordered was faulty or not as
described.
*Our selected couriers require a signature on delivery. Due to this we are
unable to deliver to PO Box addresses.
USA and Rest of World Delivery Costs
Shipped
with FedEx and the costs are calculated at checkout.
Please click here to
see the list of countries we can ship to.
Deliveries Out of the UK
Deliveries out of the UK may be subject to local sales taxes, custom charges and/or import duties, over which we have no control, and for which we cannot accept liability. If they apply they may require to be paid before the parcel will be released for delivery. You may be required to pay additional charges for customs clearance. We have no control over these charges and cannot advise you what they may be. As customs policies vary from country to country, you may wish to contact your local Tax or Customs office for further details.
Lost parcels
Royal
Mail
It is very rare for parcels to go missing, but please take note of the
following terms:
We will not be able to enter a claim for lost products with Royal Mail until:
1. 15 working days have passed (for UK orders)
2. 20 working days have passed (for EU orders)
3. 25 working days have passed (for orders outside the EU)
Courier Service
1. 15 working days have passed (for
UK orders)
2. 20 working days have passed (for EU orders)
3. 25 working days have passed (for orders outside the EU
Proof of delivery which can include a Signature, GPS coordinates or photograph
will be provided to the customer. This should be
sufficient to prove the delivery was successful and invalidate a warranty
claim. If the courier company is unable to provide this evidence then a claim
will be considered.
*please note that monies will not be refunded until the claim has been accepted
by the courier firm.
QUALITY CHECKS
We cannot
guarantee that our items have not been tried on in our store at some point.
Sale items may have been displayed on racks in our stores also.
We adopt a rigorous quality checking procedure which aims to ensure that the
products we dispatch meet the high standards that our customers expect. If you
are not happy with the product you have received, please contact us on 01622
752349 to discuss.
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